Returning Service Members - Alexandria VA Health Care System
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Alexandria VA Health Care System


Returning Service Members


Transition & Care Management Team (formerly Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn)

The Transition & Care Management (formerly OEF/OIF/OND) Program offers compassionate and caring individualized case management services to honorably discharged Veterans of the US Armed Forces, including Reserves and National Guard, who served in Operation Enduring Freedom (OEF), Operation Iraqi Freedom (OIF) and Operation New Dawn (OND) and all Post- 911 Veterans. The Alexandria VA Health Care System has designed a “one-stop” Post Deployment Clinic performing multi-disciplinary evaluations tailored to the OEF/OIF/OND Combat Veteran’s physical, mental, and social needs to ensure smooth transition to VA medical care.

Contact Information: 
Please call Reginald Horton, Transition & Care Management (formerly OEF/OIF/OND) Transition Patient Advocate at 319-466-2989 Tamara Richardson, Transition & Care Management Program Manager at 318-466-2799 to assist you in your transition to the Alexandria VA Medical Center.  We look forward to assisting you with questions or inquiries about your healthcare needs.

In Person Visit:
Transition & Care Management offices (former OEF/OIF/OND offices) are located in Building 2, Room 217 at the Alexandria VA Health Care Center, 2495 Shreveport Hwy 71, Pineville, LA 71361.

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.


Reginald Horton
Transition Patient Advocate
Alexandria VA Health Care System, Alexandria, LA

Tamara Richardson
Transition & Care Management Program Manager
Alexandria VA Health Care System, Alexandria, LA