Our administrative hours of operation are Monday through Friday, 8:00 a.m. - 4:30 p.m. Emergencies are seen 24 hours a day, 7 days a week. Review our visiting hours and polices page for visitor hours.
Contacting a Patient
If you come to visit a patient, please see our maps for directions and parking locations. You may also wish to review our visiting hours and policies page.
If you would like to send a card, gift or flowers to a patient, the mailing address is:
Patient Name (Patient Room Number)
c/o Alexandria VA Health Care System
2495 Shreveport Hwy 71 N
Pineville, LA 71360
For the location of an inpatient or their phone number, dial the Medical Center at 318-473-0010 (or 1-800-375-8387), and press 2.
- Alexandria VA Health Care System metro area: 466-4000
- Outside of the Alexandria calling area:
Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit My HealtheVet.
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our customer service page.
Former Prisoners of War
Our Former Prisoner of War Advocate can provide special assistance to former POWs. The FPOW Advocate has skill in identifying medical, psychosocial and mental health conditions that commonly affect FPOWs and works to maintain a plan of outreach to extend services to FPOWs who may benefit from care and education about benefits.
Please contact Sherry Miller, LCSW, at (318)466-2462, building 9, room 125D.
Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 318-466-4000(or 1-800-375-8387).
Release of Information
If you need to get information from your medical records, please contact our Release of Information Office.
Inquiry Routing and Information System
VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
Members of the news media should contact our Communications Office at (318) 466-2061.
To report problems with this website, please contact the Webmaster.